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business etiquette
The most awesome customer service is…
Customer service can make or break a business. Or can it? Unless your blue ocean strategy is so insanely good that you are the only player in your market, chances are you will need some pretty good customer service to retain existing customers and win you new ones. I’m not going into sales, marketing or products for the purpose of this short (but informative..)blog. I would just like to share some thoughts on revving up the customer service quotient with some good old fashion manners.
In fact, let us go a little further. Wills and Kate (Duke and Duchess of Cambridge to us common folks..) will be visiting Oz soon. So with that inspiration in mind, here are 5 tips to make your customers feel like they are being treated like a VVIP:
- Alway keep your customer to your right – When walking with your customer, keep your customer at your right hand side. You will notice that at official events, the hosts will always keep their guests to their right.
- Use your right hand to direct a customer. Some cultures regard the left hand as unclean. To keep more people happy, use your right hand to direct. Or go one step further, walk your customer to their destination. (See point 1)
- Smile – no explanation required, just a gentle reminder – but see point 4.
- Sincerity – Please, do not smile if you cannot be sincere. All your hard work will just be in vain. If you are having a tough day, think of a person or pet that always brings a smile to your face. Your smile will come across more sincere as you share a beautiful thought through this powerful non-verbal language.
- Commonsense – Know when to break protocol. If your customer needs handrails to go up and down a step or two, that should take precedence over the guest-on-the-right-rule. Comfort and safety over rules.
Go forth and spread awesome care and consideration!
To breast or not to breast…
Recently in the news, a few misguided young ladies fell ill from eating too many Japanese-made biscuits. Not just any old biscuit but ones that supposedly makes your boobs grow. (Duh?) This should give Jack and his magic beanstalk bean a run for his money…
Apparently, these products are flying off the shelves in the cyber shopping world. (It has not been approved by the government in Singapore as a ‘safe’ consumer product.). 2 thoughts come to mind:
Image via Wikipedia
- If it works, it should help with the recent dwindling baby numbers in Singapore. 🙂
- If it works, clue up on business breastiquette if you are finally going to look like you’ve made it through puberty…. (I’m female so I’m allowed to make bad booby jokes…)
So here are 6 points on breast etiquette in the workplace to get you started…
1) You want people to look at your face, your eyes and listen to your message. Some researchers have suggested that about 93% of effective communication is non-verbal. Unless you are a ventriloquist and can project verbally through your cleavage, chances are only about 7% of your message is getting through if peoples’ attention are on your cleavage.
2) Distraction caused by too much cleavage bearing could also win you fewer female support within the office. (Come on, you know this already..)
3) It is simply inappropriate to flash any cleavage in the office unless your working hours start from 11pm and the front door has neon lights flashing XXX…
4) Any fabric or top that wraps your breasts like ‘bak chang’(meat dumpling) should also be avoided – its just plain UGLY..
5) As our age goes up, everything else on our body tends to go down! So, spare people the nightmare and cover it up.
6) If you have a deep cleavage, avoid wearing necklaces that will fall in between them. Really…if you want to keep your necklaces hidden, use your pocket.
Meanwhile, enjoy yourselves, eat some ‘real’ biscuits, burn some bras (because they never really did in the 70s…)
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